Pass Through and Customer Interface Characteristic (CIC) Management in Automotive Manufacturing
đ§ Introduction
PTC and Customer Interface Characteristics (CICs) are product features that directly impact the customerâs assembly or manufacturing process. If these features are damaged or out of specification, they can cause significant issues at the OEM level. The PTC and CIC Management standard from organization defines the requirements for identifying, documenting, and controlling PTC and CICs. This guide integrates OEM expectations, industry standards (AIAG, VDA), and IATF 16949 to help suppliers implement a compliant and effective PTC and CIC management process.
đ¯ Purpose
To ensure that all PTCs and CICs are:
- Identified and documented
- Controlled through PFMEA and Control Plans
- Inspected and verified at appropriate process steps
- Communicated visually and operationally to all relevant personnel
đ Scope
This standard applies to:
- All organization manufacturing and assembly sites
- All products (components and assemblies)
- All internal and external suppliers
đĨ Roles & Responsibilities
| Activity | Responsible | Support |
|---|---|---|
| Infrastructure & resources | General Manager | â |
| Define CIC management procedure | Plant Quality Manager | Cross-functional team |
| Identify CICs via cross-functional meetings | APQP Engineer | Program Team |
| Release drawings with CICs | Product Engineering | Quality, Manufacturing, Program Management |
| Document CICs in PFMEA and Control Plans | Process/Quality Engineer | Program Team |
| Ensure suppliers document CICs | Supplier Quality Development | Purchasing, Program Team |
| Plan incoming inspection of CICs | Plant Quality | Program Team |
| Include CICs in Standardized Work & JES | Team Leader/Supervisor | Manufacturing Engineer |
| Create visual aids and station identification | Quality Engineer | Core Team |
| Train operators on CIC inspection and customer impact | Supervisor/Team Leader | Quality Engineer |
| Create CIC Matrix | Quality Engineer | Core Team |
đ Core Requirements
â Documentation & Training
- A documented CIC management procedure must exist.
- Employees must be trained, with records maintained.
đ§ž Identification & Control
- CICs must be identified using:
- Customer drawings
- Test garage assembly reviews
- Customer process reviews
- CICs must be documented in:
- PFMEA
- Process Control Plan
- Standardized Work Sheet
- Job Element Sheet
- Gage Check Sheets
- Quality Alerts
đ§Ē Inspection & Verification
- Inspection method and frequency must be defined to prevent defects.
- CICs must be included in:
- Incoming Inspection Plans
- Standardized Work Instructions
- CICs must be error-proofed or detected where possible.
đ Visual Communication Tools
đŧī¸ CIC Display
- Drawing with CICs highlighted
- Posted in shop floor area for operator reference
đ CIC Matrix
Includes:
- Description of CIC
- Visual Aid ID
- Inspection method
- Station(s) where inspected
đ§ž CIC Visual Aid
- Image and description of CIC in suppliers process
- Image and description of CICâs impact on customer process
đ CIC Identification Aid
- Highlights critical stations for:
- Cycle time
- Operator rotation
- Training
đ Record Keeping
- Maintain records per local plant procedures, including:
- CIC Matrix
- Visual aids
- Inspection logs
- Training records
đ Definitions
| Term | Definition |
|---|---|
| Customer Interface Characteristic (CIC) | Features that impact OEM assembly or performance |
| PFMEA | Process Failure Mode and Effects Analysis |
| Control Plan | Documented process control strategy |
| Standardized Work | Defined best method for performing tasks |
â Summary
Implementing a robust Customer Interface Characteristic management system helps suppliers:
- Prevent customer assembly issues
- Improve product quality and traceability
- Meet global OEM and industry standards
- Support continuous improvement and operational discipline
đ Beginner Tip: Think of CICs as your âcustomer handshakeââtheyâre the features your customer touches, sees, and depends on.
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